Privacy Policy

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

Information We Collect

This notice applies to all information collected or submitted in the Musician’s Practice Edge product and/or on the Musician’s Practice Edge website or via Musician’s Practice Edge social media accounts. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Information Collected From Social Media Campaigns for Beta Testers
From time to time we may run social media campaigns to find people interested in Beta Testing our products.
The information collected in those campaigns is ONLY used to:
a) find Beta testers,
b) Request permission from respondents to put their details on a mailing list so that we can advise them of forthcoming product releases.
Please see ‘Our Commitment to Privacy’ below for details on how your information will be handled.

Information Collected During a Sale

Sales of our Mac license key activated digital products are processed by FastSpring, a US based online shopping platform which we feel handles your personal information with the care we demand. They provide the following services for Musician’s Practice Edge products:

• FastSpring hosts the shopping cart of our license key activated products;

• FastSpring handles all purchase related emails;

• FastSpring handles all information required to facilitate the sale including:

o Creditcard details;

o Personal contact information;

o Shipping address;

Please refer to the FastSpring’s privacy statement for more information: http://www.fastspring.com/privacy

Information Collected Whilst Using Musician’s Practice Edge

Whilst using Musician’s Practice Edge you may be asked for the following information:

• Your name

• Your email address

• Your TrueFire username*

• Your TrueFire password*

• Usage Information: If you opt into sending usage information (by joining the ‘Customer Experience Program’, then periodically Musician’s Practice Edge will send information about the features of Musician’s Practice Edge that you use.

*Details of Collection of TrueFire UserName and Password

Musician’s Practice Edge needs information about your TrueFire courses so that it can import those courses so that they are available to play in Musician’s Practice Edge.

In order to get this information, Musician’s Practice Edge requests your TrueFire username/password. THESE ARE ONLY STORED ON YOUR COMPUTER. THEY ARE NOT SENT TO MUSICIAN’S PRACTICE EDGE, NOR TO ANY THIRD PARTY. THE PASSWORD ENCRYPTED WHEN STORED ON YOUR COMPUTER. THEY ARE ALSO ENCRYPED IN TRANSIT WHEN SENT TO TRUEFIRE.

How We Use This Information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• If you report an issue with the software we may also use your information to contact you for the purposes of diagnosing issues with the software.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email. We may use the information to customize our products according to your interests.

We do not share any of the information collected whilst using Musician’s Practice Edge with outside parties (with the exception of sending the TrueFire username/password to TrueFire’s APIs for the sole purpose of getting information about the TrueFire courses that you own).

We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How to Access or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by emailing support@musicianspracticeedge.com. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

How to Contact Us

Should you have other questions or concerns about these privacy policies, please contact us at support@musicianspracticeedge.com